Account Deletion Policy

This Account Deletion Policy explains how a NAVIA user may delete an account and what happens to account data, profile data, messages, payments, complaints and subscriptions after deletion.

NAVIA may distinguish between temporary deactivation and permanent deletion. Deactivation hides or limits the account without necessarily deleting all data. Deletion is intended to remove or anonymise personal data subject to legal, technical and security exceptions.

The user may request account deletion through the application settings, website settings if available or by contacting NAVIA support at info@navia.land. NAVIA may require the user to confirm the request to prevent accidental or unauthorised deletion.

After deletion, the user's profile may no longer be visible to other users, access to the account may be terminated, matching and messaging may stop, and profile-related data may be deleted or anonymised subject to this Policy.

NAVIA may delete or anonymise registration data, profile data, photos, voluntary faith/denomination information, questionnaire answers, preferences, geolocation data, matches, visible profile content and other account data no longer needed.

NAVIA may retain certain data where necessary for legal obligations, tax and accounting records, payment records, refunds, chargebacks, fraud prevention, complaints, safety, dispute resolution, enforcement of Terms, protection of rights or compliance with lawful requests.

Deleting an account does not necessarily cancel a subscription purchased through Apple App Store, Google Play, Stripe or another payment provider. The user must cancel the subscription through the payment channel where it was purchased. Otherwise, future charges may continue according to the provider's rules.

Where purchases are made through Apple, Google or another external provider, NAVIA may not control cancellation, billing or refunds. The user may need to manage subscriptions and refund requests directly through the relevant provider.

NAVIA will process deletion requests within the timeframe required by applicable law. Some data may be deleted immediately, while other data may require additional time due to backups, verification, legal holds or technical processes.

Deleted data may remain in backup copies for a limited period until backups are overwritten or securely deleted according to NAVIA's technical processes, unless longer retention is required by law or security needs.

If the user was involved in complaints, safety incidents, suspected fraud, payment disputes or rule violations, NAVIA may retain relevant records for a reasonable period to protect users, investigate abuse, respond to legal claims and enforce rules.

NAVIA may refuse, delay or limit deletion where required or permitted by law, including where data must be retained for legal obligations, security, fraud prevention, disputes, protection of other users or defence of legal claims.

NAVIA may ask the user to verify identity or account ownership before deleting the account or data, especially where the request is made through support rather than authenticated settings.

“Deleting your NAVIA account will remove your profile and may delete or anonymise your personal data, subject to legal and security exceptions. Deleting the account may not cancel subscriptions purchased through Apple, Google, Stripe or another provider. Please cancel active subscriptions separately.”

Account deletion requests and questions may be sent to info@navia.land. Legal questions may be sent to office@navia.land.